Items you are buying are the exact Items in the pictures listed with it. Returns are accepted within 3 - 7 Business days of receiving the item if you find the item not as described.You may return any item (excluding Bridesmaids dresses, Necklace sets & Lingeries) and immediately receive an internet store credit towards the purchase of any other item on the site. You will be charged a return/restocking fee of $30.00 and you must pay for the return shipping.

All returns require a return authorization tag that must be requested from the us directly. We will send you the proper authorization tag and instructions which must be on the outside of any return, otherwise it will be refused.

You may not exchange your Bridal gown for another size, as we expect you to MEASURE YOURSELF with a tape measure before you order. Based upon those measurements, you must select a size that you will be comfortable with, knowing that most formal items will require some alterations for a perfect fit. Please do not just order the dress size that you wear. ALWAYS MEASURE WITH A TAPE MEASURE. Download our free measurement chart from the measurements page linked from the homepage.

For returns on other lines we carry (Flower girls, Boys Suits & Tuxedoes), shoes and other accessories, Please call us within 10 days of receipt and we'll mail out the slip to return the items with.

Most of our Bridesmaids dresses are Custom MADE to FIT. Please do not go by the Sizes only, It is important to include your appropriate measurements when you place an ORDER. CUSTOM MADE OUTFITs are not RETURNABLE/REFUNDABLE.

We will not accept garments that have been washed or worn. We will gladly replace, refund or credit your account - no questions asked EXCLUDING Shipping/Freight charges. NO REFUND ON FINAL SALE ITEMS.

100% Customer satisfaction is our Goal. We aim to please.

Legal: All items sold are described as it is and the pictures shows the exact condition of the items and at the point of sale. We do not express or imply warranties or representations on the condition of the items auctioned.

Thanks for your business.

Management, Joannies' Bridal