Conditions of Use

At Joannies' Bridal, we aim to please. Our goal is a 100% customer satisfaction.

Our Guarantee

Our Products are 100% guaranteed. Wholesale items cannot be returned except in rare cases of damage in transit. Our shipments are insured through our shippers and they will bear that loss of damage when or if it occurs.  We sell only first quality goods.

Availability:

All our product, the dress designs and prices are subject to change without notice. Any out-of-stock item and Back-ordered orders will be considered as Pending until the orders are filled. You will be notified when the orders are in stock.

Delivery:

For domestic deliveries, 3 to 4 weeks is required once order is confirmed and payment is received.. A gap of 2 to 3 weeks should be given from the date of the initial order placement.

For International orders/deliveries, 6 - 8 weeks is required.

Invoices:

All order invoices are included in the order.

Payment Method:

Through PAYPAL - by clicking on the Add to Cart and Place Order Buttons. (Visa, Master card, Amex, Discover Cards are accepted)

Through Money Order (Canadian Orders), International Money Order in USD (for USA and International Orders)

Through Certified Bank Checks.

Through Wire Transfer, Please send an email to info@joanniesbridal.com for wire transfer details. Fees from senders bank charged for the wire transfer will not be Joannies's responibility. Fees charged by our bank to receive the transfer will be ours.

All air and overseas shipments must be prepaid. We reserve the right to request prepayment to cover freight charges for new customers and also on certain orders

Custom Duties:

Joannies' Bridal will not be responsible for any shipment clearing, customs, duties and taxes imposed on your order.

Shipping Companies:

International Shipping goes through BAX GLOBAL Cargo by Air in 5 business days for Wholesale items.

International Shipping also done by UPS ground or other expedited UPS delivery. (Call for a quote)

Local Shipping via Purolator Courier, for both Wholesale and Retail done locally in Canada.

Insurance: All Packages are automatically insured for their full value. In case of receipt of damaged shipment, or if any package is missing, please file claim directly with the carrier and notify us so that we may follow up.

Refused Shipment: A 15% restocking charge, plus the freight charge, will be levied and billed by us on any unclaimed or refused shipment.

Pricing:

All prices are in Canadian Dollars (CAD).

General Information: Please provide us with your street address for delivery and the phone number to contact you at in order to verify your order.

Business Hours:

Monday - Friday 9:00am - 3:00pm (Eastern Standard Time) Online Customer Service Rep.

24 x 7 Online Order placement.

You may e-mail your order 24 hours a day (sales@joanniesbridal.com), 7 days a week. You can also leave us a voice mail 24 hours a day

Thanks for your business.

Management, Joannies' Bridal